Shipping policy

UK Shipping

All UK orders are shipped via Royal Mail Signed and Tracked service. We use this method to ensure your purchase is delivered safely, securely, and with full visibility throughout its journey.

International Shipping

All international orders are shipped using tracked and signed shipping services. This ensures full visibility of your package throughout its journey and guarantees a secure delivery.

Processing Times

Once your order is placed, we take time to carefully prepare and pack your items:

  • Processing: Lash orders require 5–9 working days to be fully processed. Please note that this timeframe may vary slightly depending on current product availability.

  • Shipping: Shipping time is separate from processing time and will vary based on the shipping method you select at checkout.

Order Cancellations

If you need to cancel your order, please do so within the first two days (48 hours) of placing your order.

Once this initial processing window has passed, cancellations are no longer accepted, as our team will have already begun the fulfillment and preparation process for your shipment.

Customs & Import Fees

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply to their order.

These charges are:

  • Not included in the purchase price or shipping cost.

  • Typically collected by your local customs authority upon delivery.

By placing an international order, you agree to pay these charges as required by your country's regulations.

Customs-Related Delivery Delays

Please note that Vogzzy Beauty is not liable for delivery delays, holds, or returns caused by international customs processing.

  • Customs actions are outside of our control. Any additional fees, duties, or re-shipping costs associated with customs issues are the customer’s sole responsibility.

Packages Returned Due to Customs

If an order is returned to us due to customs-related issues (e.g., failure to pay duties, refusal, or non-collection):

  • A refund will be issued for the product(s) only.

  • The original shipping fee will not be refunded, as the shipping service was fulfilled and completed in its attempt to deliver the item.

Customer Responsibility for Tracking and Regulations

Monitoring Returned Packages

We are not responsible for notifying you if a package has been returned to us due to delivery issues.

  • It is the customer’s responsibility to actively monitor their tracking information and stay updated on the status of their delivery.

  • Unclaimed Returns: If a returned package is received by us and we do not hear from you within 14 days to arrange a resolution, you will no longer be eligible to claim a refund or redelivery.

Local Import Regulations

It is the customer’s responsibility to ensure that the items purchased comply with their country’s import regulations and restrictions.

We recommend checking with your local customs office before placing an international order if you have any concerns about restrictions or potential fees.